How to change mandatory fields on the Propose Major Incident

dineshchall
Tera Contributor

Hi everyone,

I've recently been requested to change the OOTB Propose Major Incident UI Action to change which fields are mandatory when proposing a major incident. Right now, the only mandatory field in the dialog box is Work Notes, we want to make Business Impact required as well. How can I change this? in Service Operation workspace.

dineshchall_0-1754291183444.png

 

How can I achieve the mandatory state Work Notes has and apply it to Business Impact as well?

Kind regards

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @dineshchall 

 

https://www.servicenow.com/community/itsm-forum/how-to-change-mandatory-fields-on-the-propose-major-...

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i want in SOW