How to change preview for different views in incident list?

franktr
Kilo Contributor

‎07-25-2017 03:55 AM

How do I find and customize the preview in an incident list for different views?

We have defined a Knowledge view for incidents that populates the Incident form with some hits from the KB. That works like it should, but we suddenly got a surprise in the incident list.

When using the Default view:

Preview Default.png

When using the Knowledge view:

Preview Knowledge.png

As you see, we get totally different popup views depening on what view is chosen for the incident.

I know I can use <your instance name>.service-now.com/<table name>.do?sysparm_view=sys_popup to get the default view, but how do I get to the preview for the knowledge view?

Any help on this would be greatly appreciated.

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Priya Shekar
Giga Guru

‎07-25-2017 04:01 AM

Hi Frank,



The same url which you use for viewing the default view can be used for knowledge view preview also.



<your instance name>.service-now.com/<table name>.do?sysparm_view="YOUR VIEW NAME"





Thanks,


Priyadarshini




PS: Hit like, Helpful or Correct depending on the impact of the response


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