Developer

Provider Notifications – Force Record Redirection to Workspace Instead of Native UI

Hi everyone,I've recently configured a few Provider Notifications in ServiceNow and observed the following behavior when a user clicks a notification:The source record opens in the workspace UI when the user is already in a workspace, but this behavi...

Question

How to set is one of operator into data visualization filter condition

Hi,Please advise how to include is one of filter operator into data visualization filter condition. Thanks.

Question

How to control Knowledge Articles Versioning

Hello Team,I need to understand where we can control/check the OOB Knowledge Versioning.Or If anyone help me to understand how the Knowledge Version worksPlease check the below screenshot, Thanks in Advance

Question

learning module

i am strat learning the new module but when i am login the option of learning is not there can you tell me where i can learn the modules and practice the exercise in my pdi in previouse i have learn moduels in autstraila version and processed is save...

Question

Form component showing form section twice in UI Builder

I am trying to solve a gap in ServiceNow mobile functionality and I have run into an issue that I can't figure out. To get our IT staff to use Now Mobile Agent while they are in the field, they need to be able to update catalog task variables. Servi...

Question

PDIs Reclaimed Over the Weekend

I know that PDIs don't officially have any support, but it sure would be nice if we didn't get the "Inactivity Warning" on a Saturday that our PDI would be reclaimed by EOD the next day, a Sunday. A lot of people don't work over the weekend, so that ...

Question

SIR workspace - Add custom button on playbook

We are trying to add a button similar to "Skip" to the Playbook, such as "Continue" or "Complete".I was able to locate the existing Skip button. However, when I used Insert and Stay, the record remained read-only, so I wasn't able to use that approac...

Question

How HRMS Forums Drive Employee Engagement & Appreciation?

Hello Everyone,Most HRMS platforms focus purely on admin tasks like payroll and leave. However, adding internal discussion forums and community spaces creates a direct channel for peer-to-peer recognition, transparent company updates, and cross-team ...

Question

Can't link incidents to a problem

Hi SN Community I am having an issue linking an multiple incidents to a problem (as per screenshot) in Workflow Studio in SN Australia. I can see this worked on older versions like Yokohama. I understand that a few things have perhaps changed in Aust...

Question

How to call system property into Report filter condition

Hi,I am trying to create a report to fetch cmdb_ci list. I want to add filter condition is system property. This property contains value of cmdb_ci table class field values. Script Include:var test = Class.create();test.prototype = {initialize: funct...

Question

Resolved! Emails Received and Email Sent are not showing in the Activity Stream for Custom Table

Hello All,We have created a new table and a new Workspace based on this table.We have observed that when an email is received for a case or sent from a case, the email is not visible to internal users (Agents) in the Activity Stream. However, the sam...

Question

Optimizing ServiceNow Data Lifecycle: Archiving, Rotation, and Cleanup Strategies

Executive Summary As ServiceNow instances scale across enterprise environments, the volume and complexity of data grow exponentially. Without a strategic data management framework, organizations face performance degradation, compliance risks, and esc...

blog

Resolved! Redirect old url to new url

Hi, I have a serviceportal page with a url servicenow.com/Brick and i want to change it to a new url servicenow.com/Duck. How can i redirect users that have servicenow.com/Brick saved as a bookmark to servicenow.com/Duck. thanks

Question
Service Portal Development

Faska/offline Instance

dev445641 is Offline after refreshing several times, hope to assist me to bring it online, thanks

Question

How to Make a Custom Field Read-Only in Strategic Planning Workspace Planning Grid?

Hi Community,I have a requirement in ServiceNow Strategic Planning Workspace (Portfolio Planning → Planning tab).We have a custom field named Project Number displayed as a column in the Planning grid. We want this field to be read-only for users, so ...

Question