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How to change " Subject " in Email Notifications.

Hemanth Naidu
Tera Expert

Same content in "Subject" field for all (automatic) end user notifications.

If the content of "Title" is empty, the default value of "Name" fields is used.

HemanthNaidu_0-1706601194689.png

 

3 REPLIES 3

shyamkumar VK
Kilo Patron

@Hemanth Naidu , can you please elaborate what you want to achieve 

 

Regards,

Shyamkumar 

 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar

Jagadish Sanadi
Kilo Sage

Hello Hemanth,

 

You can use email scripts

Name of script: title

var gr = new GlideRecord("sc_req_item");
gr.addQuery("sys_id", current.sys_id);
gr.query();
while(gr.next()) {
if(gr.title=='')
{
template.print(gr.name);
}
}

 

then call this script 

 

 

 

Thanks

Jagadish

Please mark this useful if my reply helped you

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Hemanth Naidu 

 

If the content of "Title" is empty,

What field you are referring here?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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