How to Change the Default name of the PDF

[saichary]

Hello Community,

I have a need to customize the default behaviour of PDF exports. Currently, when exporting a record as a PDF, the file is downloaded with the table name as the default.

I am looking for a solution to customize this behaviour so that the PDF is downloaded with the Ticket Numbers and Short Description instead. Despite searching through various community posts, I haven't found a suitable solution.

If anyone has insights on this, please assist.

Best Regards,
Sai

[Dr Atul - LNG]

Hi @saichary 

These 3 links are good read. I am confused that it is do able or not . 

https://www.servicenow.com/community/developer-forum/how-to-change-default-pdf-name/m-p/2078717

https://www.servicenow.com/community/hrsd-forum/file-name-for-generated-pdf-template/m-p/1292432

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866613

https://www.servicenow.com/community/developer-forum/how-to-change-the-file-name-made-from-the-quot-...

[saichary]

Hi @Dr Atul - LNG 

Thanks for the information, I went through these Community threads already that you have provided but I can't find any solution for my requirement.

Best Regards,
Sai

[Dr Atul - LNG]

Hi @saichary 

I think then not possible. Log a HI case. and share feedback with us.

[Ankur Bawiskar]

@saichary 

you are exporting it from form or from list?

share screenshot from where you want to do