How to change the fields shown in Search Context Formatters
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‎04-02-2025 08:46 PM - edited ‎04-02-2025 08:49 PM
I have created a Search Context for a custom table to search certain knowledge articles and attach them. In the search, a field called description is shown along with the author of the knowledge article, version etc. The Searcher for the search context is Knowledge Only.
Is there a way to modify the fields of the Knowledge article that is shown? The fields that I want to change are shown in the image below (also attached to this post):
Could someone please help me with this?
Thank you in Advance!
Regards,
Navaneeth Sunil
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‎04-02-2025 09:12 PM
did you search in the contextual search table configuration for incident table?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-03-2025 12:45 AM
This is to add which all tables where the contextual search pops up right? I didn't see any options to change the knowledge article fields in there.
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‎04-02-2025 09:42 PM
it has to do something with this EVAM
check these links
Quick Guide to add fields to knowledge article search results in service portal
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Ankur
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‎04-03-2025 01:41 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader