How to change the fields shown in Search Context Formatters

Navaneeth1
Tera Guru

I have created a Search Context for a custom table to search certain knowledge articles and attach them. In the search, a field called description is shown along with the author of the knowledge article, version etc. The Searcher for the search context is Knowledge Only.

Is there a way to modify the fields of the Knowledge article that is shown? The fields that I want to change are shown in the image below (also attached to this post):
Search Context.png

Could someone please help me with this?
Thank you in Advance!
Regards,
Navaneeth Sunil

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Navaneeth1 

did you search in the contextual search table configuration for incident table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

This is to add which all tables where the contextual search pops up right? I didn't see any options to change the knowledge article fields in there.

Ankur Bawiskar
Tera Patron
Tera Patron

@Navaneeth1 

it has to do something with this EVAM

 

AnkurBawiskar_0-1743655283236.png

 

check these links

Define an EVAM view template 

Quick Guide to add fields to knowledge article search results in service portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Navaneeth1 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader