How to change the fields shown in Search Context Formatters
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‎04-02-2025 08:46 PM - edited ‎04-02-2025 08:49 PM
I have created a Search Context for a custom table to search certain knowledge articles and attach them. In the search, a field called description is shown along with the author of the knowledge article, version etc. The Searcher for the search context is Knowledge Only.
Is there a way to modify the fields of the Knowledge article that is shown? The fields that I want to change are shown in the image below (also attached to this post):
Could someone please help me with this?
Thank you in Advance!
Regards,
Navaneeth Sunil
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‎04-03-2025 06:00 AM
Hey @Ankur Bawiskar ,
Thank you so much for the response, it is really helpful! However, the links provided are for portals and is not similar for my situation and I'm still having a hard time using EVAM trying to figure out on how to make it work on Search Contexts. Any further help would be deeply apprecitated.
Also, could you mention which field is showing up as the "No Description" in the knowledge article Search Context? I tried populating the Description field for that Knowledge Article and it still shows No Description.
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‎04-03-2025 06:02 AM
I believe @Sandeep Dutta can help here
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-03-2025 09:15 PM
Thanks @Ankur Bawiskar, I shall try messaging him.