How to change the order of applications in the Navigator when the Order field is READ ONLY?

Fuse Henry
Kilo Guru

We are testing our new Tokyo instance, and I need to change the order of some of the APPS in the NAV. The issue is that the forms are Read Only so I'm unable to modify the Order field. I've tried Configuring Form Design, but the Read Only box is not checked for the Order field. How can we change that field and modify the app order? Take a look at the screenshot.

2 ACCEPTED SOLUTIONS

Ron Legters
ServiceNow Employee
ServiceNow Employee

The application in your screenshot is protected, so it's always read-only. You can't change the protection policy, either, as the developer sets this before it's loaded to the store.

For most other applications, you can edit the order field, as long as you're in the correct scope.

View solution in original post

I'm afraid so. Whenever you see "This item is read-only based on its protection policy." you're stuck with what you've got.

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5 REPLIES 5

Ron Legters
ServiceNow Employee
ServiceNow Employee

The application in your screenshot is protected, so it's always read-only. You can't change the protection policy, either, as the developer sets this before it's loaded to the store.

For most other applications, you can edit the order field, as long as you're in the correct scope.

Thank you, Ron. Are you saying that it's impossible to change the order of a protected app?

I'm afraid so. Whenever you see "This item is read-only based on its protection policy." you're stuck with what you've got.

Thank you, kindly.

 

Fuse