How to change the survey url in survey designer in service now?

Luis Paulo1 · ‎02-25-2021

I am creating a satisfaction survey,
when I published the survey he took the url based on the portal / sp,
but I need to include another portal, and this field does not let me make the change,
someone can help me as I do to change the survey url survey?
Follow the image in more detail.

Slava Savitsky · ‎02-25-2021

That URL is not physically stored anywhere. It is generated "on the fly" whenever you open that survey in the Designer or use "View Survey URL" UI Action on the survey definition form. The script that generates the URL picks the prefix of whatever service portal is marked as Default. If you mark another portal as Default, all survey URLs will use its prefix instead of /sp.

Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

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Saurabh8 · ‎04-01-2022

Hey Luis/Slava,

Can you please explain what change did you make? I am facing an exact issue

Thanks and Regards

Saurabh

Slava Savitsky · ‎04-12-2022

In the Service Portals [sp_portal] list, set Default = true for the portal you want to your users to be routed to by default.

Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

Sooriya3 · ‎05-23-2025

Hi.. is it possible to trigger different surveys with different portal suffix based on some condition? Or will ALL surveys always set the URL suffix to the default service portal?