How to change 'updated by Guest' to 'system'

Dennis17 · ‎08-26-2022

Hi everyone,

When I update a record from Inbound action, I see 'updated by Guest' in activity stream. I would like to see 'system'.

How can I do that?

Thanks in advance.

Denis.

Mahendra RC · ‎08-26-2022

Hello Dennis,

I would suggest not to change this because when it shows updated by Guest than it means that it is updated by inbound email action by some users had failed login attempts or were locked out of the system or user who does not exist in ServiceNow or user replied to servicenow email using different email id (like personal email). But if we change this to show as System then anyone who will see this record will assume that this record is updated by System and then there may be question why it is being updated by system.

Please mark this as helpful/correct, if it answer your question.

Thanks

View solution in original post

Yousaf · ‎08-26-2022

Hi

Please refer to this I hope it helps.

User Records are Being Updated by the "guest" User

Mark Correct or Helpful if it helps.

***Mark Correct or Helpful if it helps.***

Mahendra RC · ‎08-26-2022

Hello Dennis,

I would suggest not to change this because when it shows updated by Guest than it means that it is updated by inbound email action by some users had failed login attempts or were locked out of the system or user who does not exist in ServiceNow or user replied to servicenow email using different email id (like personal email). But if we change this to show as System then anyone who will see this record will assume that this record is updated by System and then there may be question why it is being updated by system.

Please mark this as helpful/correct, if it answer your question.

Thanks