How to change URL link in Password Reset process?

Aki17 · ‎11-05-2019

I set the "Password Reset" widget in SP, but after successfully reset a password, the links below lead to the main page of the instance, NOT Service Portal...

Could someone tell me how to change the URL link in the Password Reset process as below?

-As is: https://XXX.service-now.com/navpage.do [Main page of the instance]

-Should be: https://XXX.service-now.com/sp [Service Portal page]

[Link-1]: Done button

[Link-2]: Contents in the email notification

Best Regards,

Aki

Krishnadeep Puc · ‎11-05-2019

Hi Aki,

By default after successful reset and clicking on done button, the page will be redirected to navpage.do

If you want to customize the redirect URL,here are the steps.

1) Open password reset -> Process.

2) Select your process.

3) Click on the lock icon next to "Redirect URL".

4) TextBox shows up, there you can give the redirect URL.

Please let me know if you have any issues.

Thanks

krishna

View solution in original post

Aki17 · ‎11-05-2019

Hi

Thank you. After resetting password via [Link-2], I got redirected to the https://XXX.service-now.com/sp !

However, for Link-1 (Done button), the URL led to https://XXX.service-now.com/navpage.do .

Do you have an idea to make Link-1 lead to SP page as well?

Servicenow12342 · ‎05-19-2025

Hi @Aki17 Do you get the solution for this?