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‎06-21-2020 03:36 AM
Hello,
Could you please inform how can i change virtual agent icon background color?
Solved! Go to Solution.
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‎06-21-2020 03:38 AM
Hi there,
If it just concerns changing the background color, DON'T go for cloning and editing the widget. I know this is a popular answer the community, though really not the correct way.
You could use the instance options for this. See these articles I wrote a while ago:
Virtual Agent bubble color / url parameters
If you embedded the widget directly to the header or footer, visually you will not have instance options. Though, workaround:
<widget id="sn-va-sp-widget" options='{"button_color":"#FF0000"}'>If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎11-19-2020 11:22 PM
Hello Mark,
Thanks for the response, I did use the Agent Chat configuration, as described here
https://docs.servicenow.com/bundle/paris-performance-analytics-and-reporting/page/administer/live-agent/task/configure-virtual-agent-for-sp.html#configure-virtual-agent-for-sp
Thank you,
Andrea
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‎11-20-2020 06:28 AM
If using Agent Chat Configuration, navigate to:
Service Portal > Themes
Select the theme used by your service portal.
Add to the CSS for example:
$sp-agent-chat-bg: #ff0000;
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎05-22-2022 06:44 AM
Hello,
how I find out its embeded or agent chat setup configuration? I want to change color of icon .
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‎06-21-2020 04:02 AM
Hey Ganesh,
I found one article related to your question,
https://hi.service-now.com/kb_view.do?sysparm_article=KB0726500
please mark it correct and helpful based on your impact.
Thanks
Tanushree
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‎06-21-2020 04:13 AM
Hello Tanushree,
I tried with by referring the same article but i was failing to set the color.
The answer provided by Mark is very easy and useful. Thank You for your reply.
