How to change what record the email_client grabs when emailing from a sctask

[Chris Petrone]

Hello all,

I'm just looking to adjust the record that the email_client pulls in when you email out from a record.

For example, I enabled the email_client in sctasks (Configure > Dictionary; record type collection; email_client=true in attributes.)

However, when you go to email from the sctask, it pulls in the sctask number in the subject and body. Where do I edit this to make it pull in the RITM # instead?

[Chris Petrone]

 it looks like its within the Email Client Templates. But it's based on the Table, so I'm not sure I can do what I am asking.

[jMarshal · Accepted solution]

Edit the body of the email client template for the sc_task table. Make sure the email type is HTML not plain text and this is the variable that you want: ${request_item.number}

[Chris Petrone]

I saw the variables on the right hand side of the email template configuration and found you can dot walk with the variables you want from either the sctask, request item, or request record.