How to check blackout window conflict in the change form

anu3
Kilo Explorer

Hi,

I have a requirement on change module regarding the blackout window.I have created a new blackout window with a date range schedule and wanted that if someone selects a planned start date or planned end date between the blackout window range on the change form, the user should be notified or gets an alert of invalid date range.

I have searched through community and learned that there is an out of the box property Change conflict detector which should automatically check the date range.

https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/conce...

https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/task/...

Also changed the Conflict properties by checking the last two options.Also tested by checking only one of those two.Still not getting any conflicts. Please suggest a way how can this be possible.

Thanks in Advance

Anu

find_real_file.png

6 REPLIES 6

Michael Fry1
Kilo Patron

If you Blackout window source set to CI Class, and Applies to set to Configuration Item:

 

find_real_file.png

Also you will have a scheduled entries that defines the blackout window.

When you create your Change, if the Planned Start/End fall inside the blackout window, you should get a message in Conflicts.

anu3
Kilo Explorer

Thanks Michael.

But this also didn't help.

Can you please explain how this blackout window work on change form or help me with some other solution.

 

 

 

When a change is inside a blackout window, the Change will show Conflicts like this for each CI:

find_real_file.png

 

it doesn't stop the user from proceeding, but should prevent Approvers, like CAB, from approving.

leesmith
Kilo Explorer

Hi,  have you resolved this? I have a similar issue.  thanks!