How to check Callers time and ServiceDesk agent time, it should show the time difference

[Rohith2]

To reduce delay in user contact / ticket resolution due to users unavailable to respond to service desk contact when outside of working hours. So that agents can contact the end user at the preferred time and channel to fix the issue.

Show an alert message, if any agent is trying to contact the user during non-working hours.
Example: if caller working hours is between 8am to 5pm. and agent is contacting after 5pm then it should show a pop up message. 

[Dr Atul G- LNG]

Hi @Rohith2 

If you are referring this in CSM, then you can add a filed call Caller Time zone on case form and you need to synch with with user profile. 

[Rohith2]

Hi @Dr Atul G- LNG ,

I want to show this on Incident form.
To validate time difference between  Caller and SD agent.
Thank you

[Dr Atul G- LNG]

Hi @Rohith2 

There is nothing OOTB available like we have in CSM. So you can bring caller.timezone in Inc form and the put validation.