I have dynamic attachments associated with case table.But I have notification on sysapproval table need to send email while notification generated with all attachment linked to case table.how to achieve it. I have used BR on "sys_email" table. But i...
How can I set reminder notifications for approvals using Flow Designer with a Catalog Item that includes a Multi-Row Variable Set (MRVS)?I have a Catalog Item that goes for Manager Approval, and I want to send reminder notifications to the manager on...
"Hello fellow experts, I wanted to clarify my understanding on the benefits of integrating Generative AI integration in ServiceNow, especially considering we already have ServiceNow Agent. However, I'd love to hear from your experiences: - How does G...
Hi, I cant see the titles (Field labels) along with request details under My Request in employee center. Previously the titles were there with request details. please refer the attachment. this is upgrade issue or any configuration broken?. Please he...
Hello All,I have created Custom skill and enabled now assist panel in the deployment settings, but I was not able to use or call the custom skill in the now assist PanelCan anyone help me on this?!Thanks!!
Hi everyone,I’d like to validate an approach I used to handle approvals and dynamic assignments for a Catalog Item in the Service Portal.Scenario:I have a Catalog Item with an specific Owner (not me, but one of to-be approvers of the RITM).When an en...
Is there a way to separate templates by domain? I know I can limit visibility by groups, but I was wondering if it’s possible to separate them by domain as well. In the snippet from the agent workspace below, it shows that the user can see all the t...
Hi All, We have inbound email actions in SNOW for creating HR case. There is notification sent to user after case creation. Whenever any user replies to the mail notification received after creation of the case, its captured under the comments and w...
I am wondering if it's possible to show a different view on a related list. In my use case, I have Table A, which is the record I'm viewing. Table A has a related list titled "Alpha" which points to Table B. Table A also has a related list titled "Br...
Hi Everyone, I am working on Outbound Integration.Using OAuth2.0 For Grant_type Password: I clicked on Get OAuth Token --> I have entered correct UserName & Password, got the Access token & Refresh Token.when am clicking on test: Am receiving error "...
Is it possible to give knowledge article link in Dashboard?Customer want to give dashboard view for users for the list of articles. However don't want to view the article record(Which is viewed by Author and not end user) when clicking on article num...
Hi All,I’ve created the catalog item "VPN Service" and now I’m working on building the associated Flow Designer flow. I need the flow to send an approval request to the supervisor of the user selected in the "Who will be Assigned to Token" field (whi...
In my "Ask for Approval" action, I need to exclude a leader from the Group Leaders. How can I do that?I need to send approval requests to all leaders in Group Leaders except one.
Hi Experts, We have a requirement to trigger notification when state changed and latest comment/worknotes contains "additional information required".Please help me with the solution. Thanks, Jay
Customer is moving from a legacy ITSM tool to ServiceNow. There are ~1000 active task records (like case, incident, requests, change records etc. with workflows attached to some of them) Customers ask is to migrate all the data from the old tool to S...
