On mobile devices, how to hide the Bar code in an Activity
Dear All， On mobile devices, how to hide the Bar code in an Activity. Thank you!!!
Forum Posts
Use Case: Multiple forms flow
Here is the scenario/use case: 1. We want a simple form where users can submit software for Review, which is required prior to purchase. 2. From the form there will be a manual review and 1 of 3 other forms will then need to be sent to the user to c...
RITM canceled Get subscription back to first state
Hi everyone i did a flow that handle subscription under somes conditions but they need to revert the subscription to initial state when cancelation happened either from portal or back office from task or from approbation ou req cancelation The subscr...
Attachments not displaying on Case Task in some scopes (though added in Form Layout) in CSM workspac
Hi Community, I’ve added the Show Parent Case Attachments related list on the Case Task form layout in CSM Workspace. In the Customer Service scope, the related list displays correctly on Case Task. In other scopes (like Product Support, Finance Supp...
How to declare value in if loop condition either value A or B
Hi, Below is the script, i need to pass the value Group or User to function by declaring if(validateContactType(locationId, 'Authorized Requester', ['Group','User']) ). This script has to print this msg if its not Group or User. please advise the c...
IVM vending machine integration with ServiceNow
Hi Team , Looking for some document to integrate ServiceNow using IVM vending machine , Any help appreciated,
Hide Request Price in service workspace
Hi, Is it possible to hide price on service operations workspace without configure ui builder or changing requestInfo SNC script include? Thanks, Tomer
Automatic download of a file stored as BLOB in MySQL from ServiceNow
Hi everyone,I’m working on a scenario where files are stored as BLOBs in an external MySQL database. The requirement is to allow users to download these files directly to their local machine from ServiceNow, without saving the file in ServiceNow itse...
Make glide.ui.goto_use_contains to false to avoid performance issues
Hi, We have made the "glide.ui.goto_use_contains" default to true for using the "contains" operator and have set the type as 'string'. in sys_properties table. Now after health scan we found that the "Go To" search should not default to using the "co...
Resolved! Not getting correct out while passing MRVS in JSON through script API in ServiceNow Flow designer
Hi All,I have a catalog form with 1 variable set and passing 2 values: Earlier I was passing 'ritm no' as a String type and using the below script I was getting output as Script : Now, I changed the 'ritm no' as reference type and passing it as in...
I have a requirement to create incident record from HR case, I was trying the below logic
I have create new UI action with below logic in UI action with client box checked if (typeof window == 'undefined') setRedirect(); function hr_create_incident() { if (g_form.getValue('cmdb_ci') == "") { g_form.setDisplay('cmdb_ci...
Jira/SN integration Refresh Token
We are struggling with the refresh token for our Jira/SN integration. Here is the summary of notes from a recent discussion. We've discussed how you are able to create the connection and it works the first time you send a request, but after 30-60 min...
OVERRIDE the normal task dictionary entry for assigned to not working on extended custom app table
Here is your text, formatted as a forum post question. The addition about the default value not working has been included. Cannot select users in "Assigned to" field on custom case table Hey everyone,I've created a custom case type by extending the s...
How to integrate Copilot with ServiceNow, so that end user can access ServiceNow Stuff in MS. Teams
How to integrate Copilot with ServiceNow, so that end user can access ServiceNow Stuff in MS. Teamsuser can see their incident change status in teams. they can search available KB articles in teams.please note all end user do not have Copilot License...
Cross-Scope Access Error
Hi All, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...
