Hi everyone,I have a user with the ITIL role who up until a few days ago, was able to access and view incidents, requests, and catalog tasks in the Service Operations Workspace. However, recently the workspace appears completely blank to him with bla...
Hi Team,I have a list field on the Incident form where multiple users can be selected. My requirement is: when multiple users are selected in this field, their email addresses should be passed to the "To" field of the MIM Workbench Communication Task...
Hi there,As i saw one clip on YT which making a Bi-Directional Ebonding using REST and i currently have an idea to create it on my end but i dont know for sure which triggers the loop on my creation in which i can make both end without errors but up...
I want to start my career, and I’m currently exploring options between becoming a ServiceNow Admin or a Salesforce Admin. I’ve heard great things about both, but I’m more focused on choosing a path that offers long-term growth and opportunities. Some...
I am trying to figure out a visualization that would allow me to show the numeric value of the survey response alongside the optional text value of survey response. Each survey generates two entries in the asmt_metric_result table. One entry for a ...
I've created a service channel and queue, along with Assignment Eligibility/rule. Work Item assignment is working only based on the capacity or last assigned. How can I make sure work items are assigned/offered to the agents who are on the on-call ro...
Hi,Does anyone know of a way to set the focus of an input in a Service Portal Widget?I have an input, that onChange calls a script in the client controller. As part of the client controller script, I need to automatically set focus on another input...
Hi,I have created a workflow to send an email (target address is based on a decision table) when an incident is created with a certain priority. We have a service catalog item that creates an incident with the noted priority. If I select and submit ...
Integrated ServiceNow with MS Teams. Want to post the Change Request details in the MS Teams Channel so utilized the “Post Change Details” as an Action in the Flow Designer. Entered the correct Group ID/ Team ID, Channel ID but getting the attached ...
See this condition of a OOB Flow in SAM - I want to understand when this flow will be triggered .. Trigger says Created on the table but Sys_id is Empty So when will this flow be triggered ?? (see attachment) NOT ABLE TO UNDERSTAND WHY THEY HAD TO G...
I have the following requirement, and I am using a script include and client script but I cannot get it to work. What am I doing wrong.? Emergency Change Type:If the selected date is more than 7 days in the past, submission should be prevented.If t...
I am not able to see 'linked decision tree' column entries. I am seeing the graph and the nodes are present in the table too. How can I resolve this?
We have a web service account that's doing 2 million request per month to our ServiceNow instance. how bad is this for slowdown in the instance? What should be a good limit or is this ok?
for admin this issue doesnt occurs, this is only happending to regular user it support user. since upgrade to yahoma 4a.the global option is missing
Hi Team, I want to Close all the Tasks when the Change Reques (CR) is Closed. For this, I have designed the Flow Designer but when I Change the status of the CR is shows me the Error: - "Invalid Update. Unable to close the Change request as there are...
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