I configured the knowledge base form to include the Languages field. placed it right under Application. But it is invisible in the existing knowledge base. When I saved it, it appeared briefly and remains invisible when it is saved. Can you show ...
Hi Team,I want to populate few fields from report item section to the fields of Expense Records section once the record is created. For example, i want to map amount field of report item section to amount3 field of Expense Records section on the same...
Hi We have a requirement to send email notification of open catalog task of RITM to assigned to.Assigned to should get notification with all task numbers.
We currently have field to define cost hourly rate of a resource in rate model. How can we define billing rate in rate model and use it for the calculations in Project and Project Task?When we click on Rate lines in Rate model these are the fields we...
I am creating an ATF to reject a task.I would like to add a comment when rejecting it, but could you tell me how to input a value into the Comment field?I tried creating a step to input values into the Comment field and the approval_journal_column fi...
Good Afternoon.I am attempting to setup an OAuth API endpoint for an application, however when we attempt to make the initial connection from the application to our ServiceNow instance, we are being prompted for a SSO login (we are are using SSO/Shib...
Hello everyone,I have one record producer on which I have create variable of Date type.By default, its showing format as YYYY-MM-DDI have mapped this variable to a date type of field in target table.Is it possible to change this format into MM-DD-YYY...
How to make order guide Conversational with now assist in Virtual agent? is it possible that we can make order guide completely conversational just like individual catalog items ?
Hello Team, I need to send a notification every month on the second Monday. If the Monday happens to be a holiday, the notification should be sent on the next working day.Could you please guide me on how to achieve this using Flow Designer?Thank you.
Hello Everyone, Issue is User was unable to edit the values in list-view but he can able to edit in Past, how can we know if any role or group removed from user's profile in recent? And user have access to edit/update in inside the form, i checked th...
Hi Team,I want a Warning to Display when an Assignment Group is chosen in the To, CC or BCC Field on the Email Client within the Workspace. We have concerns with Agents using the Workspace and Selecting the Assignment Groups when sending External Com...
I've been asked to create a UI policy. When category is hardware, impact should be 2- Medium. I've been asked to do this using the UI policy action, but for some reason I can't get impact to be 2-Medium. Some help please
Hi all,I have created a list using ui builder, Table is incident.when a user clicks on the incident number it should open the respective record in new tab of the workspace. How to achieve this? Kindly assist.
Hi All, I am create service catalog where I am using mrvs in mrvs I am passing data through excel sheet I am uploading excel sheet under variable attachment. If I am passing data from excel sheet to select box type variable under mrvs it show's one...
Greetings all, I was wonder if it was possible to have a dynamic helper text for a Variable within a Variable set using the g_form.getControl or g_form.getElement APIs. The use-case is that I have a Variable Set with, lets say, 10 Variables in the se...
