Hello community, How can I script to check if current time falls within 9am and 5pm for example. The GDT uses the whole date time object, i'm only interested in time portion. My use case is to route tickets based on ticket created time using assignme...
Hello everyone, I got an error and it automatically returned to the cti softphone page. I don't know what this page is or where it came from. Please someone help me.Thank you so much.The process that causes it to error is as follows:Step 1: Access in...
how to copy URL with all the conditions given ? this (Now Copy URL is not copying the url with all the filter conditions)Regards,jai
I have created reports inside this table syslog_transaction and last month I can get data from range 16-09-2025 to 29-10-2025 which means 44 days and I expect it would be the same for this month which means my data range for this month will be 15-10-...
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Hi, this is not a question but an answer to a problem that I experienced when working in the "Service Graph Connector for Microsoft Intune" plugin. I don’t have the ability to post articles but in the event anyone else ran into this issue, I wanted t...
Hi CommunityIs there anyone in here who have tried to incorporate the "Sent/Recieved Emails" functionality into the Ticket Conversations widget?The obvious upside for this is that if you do not copy email content into comments its still possible for ...
You are editing a new incident record and would like the "Save" button to be located on the Form header. Which action would need to be taken forthat button to appear?A. Context Menu > Form Design > add the “Save” button.B. All > System Properties > U...
Hi,I tried adding an advanced reference qualifier on a UI Page, but it’s not working as expected. I want to display the values dynamically based on the current record. Could someone help me resolve this issue?Thanks in advanceScript:<?xml version="1....
Hi folks,I'm creating an integration using the Microsoft Azure DevOps Integration for Agile Development plugin. Everything is working fine, but I have a question regarding importing work items.When I try to import work items from an Azure project, th...
I have created the reference qualifier visible in the screenshot to only display users where the company is the same as for the logged in user. Unfortunately it does not work, it still displays all users from sys_user:Full javascript: javascrip...
Hello CommunityI'm excited to share that I recently passed my Certified System Administrator (CSA) exam and am now starting my journey to become a ServiceNow Developer. My next goal is to prepare for and pass the Certified Application Developer (CAD)...
Hello Everyone, I am trying to create a SLA from UAT to Dev, if record producer submitted means automatically SLA will get created. As of now Sla getting created but Duration field and Schedule field is not getting updated. I have provided now using ...
Hi all, I am creating currently a Flow/automation, where I have decision table, which contains 10 different "Functions". Based on selected Function, user should then be added into the Profile Groups(defined Groups), and each function has minimum of 2...
If you're involved in ServiceNow Security Operations, you've likely heard the term Unified Security Exposure Management (USEM). This isn't just a new feature; it is the most significant architectural transformation of our Vulnerability Response (VR) ...
