I like many others are testing the On-call scheduling functionality (Helsinki). By the documentation, trigger rules will not work if the assignment_group or assigned_to are not blank, and are dependent on executing the rule by basically any other con...
I am trying to programmatically identify which plugins and store apps are installed on an instance. I've seen xmlstats.do, however, this lacks information about installed store apps. I've also seen the sys_store_app table, but it isn't available thro...
I have requirement to fetch request state from server on client side. Based on state of request, need to update few fields to other table on submit of form.I am using Onsubmit client script, Used 1st GlideAjax call to fetch state of request (request ...
Hi I'm configuring a Configurable workspace. I have a workspace-style homepage with a list on it. The list "New" button event is configured to open a new page which has a single catalog item component for the user to raise a new request from the cata...
Anybody seen date fields behave differently in Workspaces? Upgraded to Yokohama, and now clicking into an empty date field always pops up the Calendar and auto populates the current date into the field. Prior to the upgrade clicking into the empty da...
Hi team,We are experiencing a synchronization issue between ServiceNow and Azure AD:Some users are provisioned correctly, while others fail to sync.The error is: InvalidLookupReference on the department field.From what I understand, Azure AD treats t...
This is my Action script step, trying to use this in the flow whenever variables (special char escaped) need to be updated. Now this is throwing an error when I am passing this value to variable "cable_installation_request_for_printer_selection_stat...
Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...
I have a column inside a table of integer type but can't change its type. Only integer shows up when I try to change the type. what could be solution?
Hi , I want to restrict a catalog item in CSM to be visible for one customer only. Other customers should not see it, but internal users and admins can see it. Created a user criteria with the name and company inside directly under 'Available for' i...
Hello, I am trying to find the duplicate users in the group and adding info message in the portal. I am using scoped app (customer service). But it always pop up as "null". Not sure what I did wrong. If you could help me in spotting the error in my c...
What's the difference between the Procurement Purchase Orders and Contracts Purchase Orders.Procurement is the plugin that am aware but like to know why two present are both are called as Purchase orders module?
We have an existing Flow that was apparently broke by our update to Yokohama on Monday (yesterday) because this worked prior to this week. Inside the flow we have a condition that sets off three actions in parallel. It creates two tasks (CSM) , than ...
Hi Community, On the back of my recent post on how to create a new PowerPoint template which could be used to export a project status report (Has anybody tried to create a custom PowerPoint te... - Page 3 - ServiceNow Community), I have a follow up q...
Hello,What I essentially need to implement are multiple buttons within the same form next to different sets of fields to send emails , each of which should open a specific email template.Although I can provide conditions on the email client templates...
