How to Check if an attachment has been added by agent

[sanvi]

Hi All,

I have a requirement to check "If an attachment has been added by an agent(Assigned To) user to a case " if yes then trigger the notification.

Can someone help with this.

[Ankur Bawiskar]

@sanvi 

try this and it will check if attachment created by is not equal to case assigned to

var erCase = new GlideRecord('sn_hr_er_case');
    if (erCase.get(current.table_sys_id) && current.sys_created_by != erCase.assigned_to.user_name.toString()) {
     gs.eventQueue('sn_hr_er.add_attachment', erCase, current.file_name);
 }

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Muhammad Salar]

Hi @sanvi , In your original post, it is written that event will be triggered if attachment is added by assigned to. Now try this, 
By below code, event will be triggered if attachment is added but not added by assigned to, try

 var caseGR = new GlideRecord('sn_hr_er_case');
    if (!caseGR.get(current.table_sys_id)) {
        return;
    }
	
    if (caseGR.assigned_to.user_name.toString() != current.sys_created_by.toString()) {
        //this condition will check if attachment is not added by assigned_to
        gs.eventQueue('sn_hr_er.add_attachment', erCase, current.file_name);
       
    }

And Mark the response as helpul/correct if i could help you.

[Ankur Bawiskar]

@sanvi 

you can use advanced notification condition and check if record has attachment or not

how are you triggering email?

what's your business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.