How to check if an attachment on a record producer is empty or not on Service Portal

[AmenaA]

REQUIREMENT: How to check if an attachment on a record producer is empty or not on Service Portal

Thanks In Advance

[SN_Learn]

Hi @AmenaA ,

Please check the below:

Attachment Mandatory with message if attachment isnt provided 

check if an attachment has been added 

Possible Ways for Making an Attachment Mandatory : Service Portal/Native UI 

Service Portal Catalog Items: Hide Attachment / Mandatory Attachment [Madrid] 

[AmenaA]

Keeps showing the alert message be 0 or 1 or more attachments on record producer, but for a catalog item works well.

[Bhavani Shankar]

Hi @AmenaA,

A catalog client script something like this will tell you if attachment is added / selected.

g_form.getValue("<attachment_variable_name>"); //will return sys_id of attachment record

you can use the value returned from this and store it in a variable and use it in your conditional statement and per requirement. If attachment is not added this will not return anything.

If my response helped you, please do leave a thumbs up 👍

Regards,

Bhavani Shankar

[Sumanth16]

Hi @AmenaA ,

Please refer below article:

https://www.servicenow.com/community/developer-articles/service-portal-catalog-items-hide-attachment...

Thanks & Regards,

Sumanth Meda