How to check if an instance got deleted?

juliea · ‎04-07-2024

I've noticed that my personal instance and other instances are working, but there is an instance that I currently work in for a group project and I've noticed that it's always offline even though I refresh it.

From what I understand, instances can be offline if ServiceNow is in maintenance mode, but if that was the case, I would think that the other instances wouldn't be working either.

Is there a way to know if an instance got deleted vs. it's just under maintenance at the moment? I find it strange how this instance is offline but my personal instance is working and so are other instances.

Dr Atul G- LNG · ‎04-07-2024

Hi @juliea

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline.

1. There is no support available for PDI.

2. If you can wait, more, let's wait

3. You may release this instance and take a new one but in this case, you will lose your previous data.

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.

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View solution in original post

Ayushi12 · ‎04-07-2024

Hi @juliea,
Please refer: https://developer.servicenow.com/dev.do#!/guides/utah/developer-program/pdi-guide/getting-instance-a...

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Mark Roethof · ‎04-07-2024

Thats outdated, the give feedback button does not exist anymore, this already for a while.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Amit Verma · ‎04-07-2024

Hi @juliea

Is the instance a PDI ? For PDIs, you can login to https://developer.servicenow.com/ with the account through which the PDI was requested and see the status.

If it is a dev instance, you can login to HI support portal and check the instance status.

Thanks and Regards

Amit Verma

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