How to check if ITSM Pro has been installed in ServiceNow Instance?

[VikasMishra]

How to check if ITSM Pro has been installed in ServiceNow Instance?

How to fetch License Report in ServiceNow Instance?

[Amit Verma]

Hi @VikasMishra 

You can refer below article which will assist you but as a best practice, you should always take support from your ServiceNow Account Representative to get concrete information.

https://www.servicenow.com/community/now-platform-articles/servicenow-subscription-usage-license-uti...

Also, the easiest way I could think of to check if you have Predictive Intelligence Plugin enabled on your instance or not. PI comes OOB with ITSM Pro.

Thanks and Regards

Amit Verma

[Ankur Bawiskar]

@VikasMishra 

ways to check

1) Check plugins

• Navigate to System Definition > Plugins.
• Search for ITSM Pro-related plugins such as Predictive Intelligence, Virtual Agent, Performance Analytics Premium, etc.
• If these plugins are active, ITSM Pro is likely installed.

2) Connect with your Company's ServiceNow's account representative

3) Check application menus

• Look for ITSM Pro-specific application menus in the left-hand navigation pane. Menus like Predictive Intelligence, Virtual Agent Designer, and Performance Analytics are indicators of ITSM Pro.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@VikasMishra 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anand Kumar P]

Hi @VikasMishra ,

Subscription management module gives you the inputs, Use real-time data to allocate and track subscriptions to your products.

The PRO subscription gives you the right to activate the additional plugins; so with a base ITSM subscription you would need to activate the following to take advantage of PRO:

Continual Improvement Management
Dynamic Translation
Predictive Intelligence
Performance Analytics
Service Owner Workspace
Vendor Manager Workspace

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand