How to check whether user acknowledged or rejected the email through workflow

[Chaitanya Redd1]

Hello Team,

I have created new catalog item for that catalog item I created workflow but here I need your help.

when user submitted the request catalog task will be created after catalog task i have added create event as you can see below in that i have created one event registry and added to the event then i have added wit for condition to workflow after that i have got stuck how to proceed? as you can see second image i need to notify user through email notification when user select one of the link "Acknowledged or Reject" how to do capture user update then if it's rejected how to trigger another task to fulfilment group and send notification to user again.

Thanks,

JRY

[Kieran Anson]

Hi Jry,

Rather than creating an event, you should trigger an approval activity and based on the outcome you can split the flow into what to do if approved or what to do if rejected.

[Chaitanya Redd1]

Hi Kieran,

Thanks for reply, you didn't get me.

what I want is that after catalog task has been closed then email has to get triggered to the selected user in that mail he will get two links for reject or acknowledgement if he clicks on acknowledge then the workflow will end if he clicks on reject then again new catalog task will be assigned to the group. here I need help how to do after first catalog task has been closed how to do next steps.

Thanks,

JRY

[Kieran Anson]

Hi JRY,

Apologies for misunderstanding.

For your requirement you will need to setup an inbound action (similar to the approval inbound action) that looks for emails meeting a reply to the notification you submit. Based on this, you will then need to update the RITM the workflow is running on in order to trigger it to proceed. Do you have a variable on your item that could be altered based on the email response? 

[Chaitanya Redd1]

No, as soon as mail has been rejected new sctask has to be created or if user has acknowledge the mail then the task will be closed complete.

Thanks,

JRY