How to check whether user acknowledged or rejected the email through workflow

[Chaitanya Redd1]

Hello Team,

I have created new catalog item for that catalog item I created workflow but here I need your help.

when user submitted the request catalog task will be created after catalog task i have added create event as you can see below in that i have created one event registry and added to the event then i have added wit for condition to workflow after that i have got stuck how to proceed? as you can see second image i need to notify user through email notification when user select one of the link "Acknowledged or Reject" how to do capture user update then if it's rejected how to trigger another task to fulfilment group and send notification to user again.

Thanks,

JRY

[Chaitanya Redd1]

I have added this line of script then also it's creating catalog task after closing first task it's has check the users response in if condition but it's not checking it's redirecting to second catalog task.

[Chaitanya Redd1]

Hi Kirean,

I have added script in IF activity and condition in wait for condition activity now it's waiting for to check whether it's acknowledged or not for testing purpose if I select state variable as rejected it's creating second task but after closing second task it's task and again email has to get triggered to user and if user clicks acknowledge then RITM & Request has to closed but it's not happening.

Thanks,

JRY