How to clone a incident?

Siddiqbasha
Tera Contributor

‎08-29-2024 11:51 PM

 
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-30-2024 05:47 AM

Hi @Siddiqbasha 

 

What is the use case to clone an incident? Generally cloning happens from prod to Dev and then all records get copied. 

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Sid_Takali
Kilo Patron
Kilo Patron

‎08-30-2024 06:42 AM

Hi @Siddiqbasha  You need to be more specific. we require more details from you to understand your question. As Atul suggested clone happens from prod to test and prod to dev. If you are talking about individual Incident you can copy incident using Form context Button, refer below screenshot 

Sid_Takali_0-1725025313876.png

 

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Siddiqbasha
Tera Contributor
In response to Sid_Takali

‎08-30-2024 07:44 AM

Need a script for clone incident

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Mark Roethof
Tera Patron
Tera Patron

‎08-30-2024 06:47 AM

Hi there,

 

What is exactly you're expectation of cloning an incident? Not like every single field is being copied, that doesn't make sense. So please explain your question clearly so people can actually help you.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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