How to clone a service request (or an incident) and attach all the related data to that clone?

[wei2]

Just wonder if anyone has the answer for the following requirement/ask:

Goal:

Clone existing records (mostly service requests or incidents) along with all the related data attached to them, and then transfer the cloned records to another "non-ServiceNow" systems via web services.

Why do you need to clone existing records?

Due to limited time and resources, the other "non-ServiceNow" systems can only accept "new" records during creation.

Many thanks in advance!

[sergiu_panaite]

Have you checked our wiki page below?

Importing from Another ServiceNow Instance - ServiceNow Wiki

Regards,

Sergiu

[wei2]

Yes, but that is not what I was asking.

[cwjurges]

Hi Weiquan,

As discussed, you can do this natively with Perspectium's Replicator...

[wei2]

Unfortunately our customer is not ready to invest in perspectium just because of this