How to close RITM when all catalog tasks are closed in Flow Designer

[Haruka Kubota1]

In the following flow designer, I want to close the RITM when all catalog tasks are closed.

Between actions 5 and 6, I know I need an action, but I don't know what to put in it.
I would like someone to support me.

Best Regards,
Haruka Kubota

[quintenvandenb1]

Hello @Haruka Kubota 

The best and out of the box solution for this would be to use the stages. At the top right cornor on the "..." there you can import the out of the box stages.

Then simply add the out of the "closed complete" stage after the catalog task. (put last catalog task on "wait" = true)

The stage will automatically deativate the RITM record after reaching it.

Kind regards

Quinten

[Nishant Shelar]

Hello @Haruka Kubota 

Refer the following link:

Auto-close RITM

Please mark it as Helpful/Correct if applicable.

Thanks.

[Ankur Bawiskar · Accepted solution]

@Haruka Kubota 

I have shared solution below using flow designer to close parent INC when all child INCs are closed.

Enhance it for sc_req_item and sc_task table

If all child incident is closed then after Parent incident should be closed. How to achieve through...

Regards
Ankur

[Haruka Kubota1]

I applied the flow in the link you gave me with RITM and sc_task, and I was able to make it happen.

Thank you very much!

Best Regards,
Haruka Kubota