How to close RITM when all catalog tasks are closed in Flow Designer

Haruka Kubota1 · ‎05-18-2021

In the following flow designer, I want to close the RITM when all catalog tasks are closed.

Between actions 5 and 6, I know I need an action, but I don't know what to put in it.
I would like someone to support me.

Best Regards,
Haruka Kubota

Ankur Bawiskar · ‎05-18-2021

@Haruka Kubota

I have shared solution below using flow designer to close parent INC when all child INCs are closed.

Enhance it for sc_req_item and sc_task table

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎05-18-2021

Glad to help.

Happy learning.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader