How to close the interaction after incident or request is created?

[Ricardo Sanche3]

When I create an incident from an interaction or a request from interaction, the interaction should automatically be "closed completed"

[AndersBGS · Accepted solution]

Hi @Ricardo Sanche3 ,

Please find this community post from 2022, which describes the resolution to your query: Solved: interaction to be automatically closed when it get... - ServiceNow Community

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Ricardo Sanche3]

THE BR is only working on the agent workspace, but not in the actual UI form, when I click on the UI action for  "Create incident" or "Create a request" nothing happens. 

Table: Interaction related record

When: After

Insert

Condition: no conditons

(function executeRule(current, previous /*null when async*/ ) {

var closeInteractionRec = new GlideRecord('interaction');
closeInteractionRec.get(current.interaction.sys_id);
closeInteractionRec.state = 'closed_complete';
closeInteractionRec.update();

})(current, previous);