How to configure different branding for different portals in virtual agent.

kiran kumar m1 · ‎10-04-2023

How to configure different branding for different portals in virtual agent. Like i need red colour for employee service portal and green for service portal

Community Alums · ‎10-06-2023

Hello @kiran kumar m1 ,

Create a new record in Service Portal Agent Chat Configurations (sp_agent_chat_config) table and add the portal in the ‘Portals’ field of that record.

Now create a new record in branding settings and use that record instead of ‘EC Branding’ for modifying ‘Chat Header’, ‘Chat Header Logo’, ‘Colors’, ‘Icons’, ‘Menu Items’ sections specifically for the portal (Filter Navigator -> Conversational Interfaces -> Settings -> General -> Branding -> View All -> New)
Now add the ‘Branding Key’ field value in the ‘branding_key’ property present in the ‘Server script’ section of record created in ‘Service Portal Agent Chat Configurations’ table.

@kiran kumar m1 , Please mark my answer as "Accept as Solution" and "Helpfuls." If it works for you.

Thank You!

View solution in original post

Community Alums · ‎10-06-2023

Hello @kiran kumar m1 ,

Create a new record in Service Portal Agent Chat Configurations (sp_agent_chat_config) table and add the portal in the ‘Portals’ field of that record.

Now create a new record in branding settings and use that record instead of ‘EC Branding’ for modifying ‘Chat Header’, ‘Chat Header Logo’, ‘Colors’, ‘Icons’, ‘Menu Items’ sections specifically for the portal (Filter Navigator -> Conversational Interfaces -> Settings -> General -> Branding -> View All -> New)
Now add the ‘Branding Key’ field value in the ‘branding_key’ property present in the ‘Server script’ section of record created in ‘Service Portal Agent Chat Configurations’ table.

@kiran kumar m1 , Please mark my answer as "Accept as Solution" and "Helpfuls." If it works for you.

Thank You!