How to configure link on caller card under Record Information Page for an incident in SOW

[Piyush_Kolhe]

How to configure link on caller card under Record Information Page for an incident in service operations workspace?

Requirement is to create new link called 'Caller Config. CI' on caller card/page, when clicked on link, it displays
caller associated configuration items (CI's)

please see attached screenshot

below link 'Recent Incident', this new link should visible

[Ankur Bawiskar]

@Piyush_Kolhe 

check these links

Configuring the caller card in service operational workspace 

Where would I go to modify the caller card in the Service Operations Workspace? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Piyush_Kolhe]

@Ankur Bawiskar 

Thanks for the Reply,

But Requirement is to add caller record link, not to modify caller card.

please see the screenshot

new link called ''Caller Config. CI' on caller page, when clicked on link, it displays
caller associated configuration items (CI's)