Hello,
I'm just wondering where I go to modify the "title" shown below in the SOW. I'm not really seeing anything in UI builder for it.
Based on the responses and what I've been seeing in videos and other posts, those steps appear to be correct for the SNC Record Page. However in the latest version of "Service Operations Workspace ITSM Applications" (which at the time of posting is 4.1.0), support recommends using the "SRP Record" page. At least this was the case for us because we had run into some issues with page variants after creating a variant and making no changes to the page.
So if you happen to be on this later version of SOW and you are using the SRP Record page, you'll first want to change your application scope to "Service Operations Workspace ITSM Common." Then you would need to create a variant, and then scroll down to where it says "Tab sidebar":
After selecting "Tab sidebar", you'll notice that on the right side of the screen under the "Config" tab that there is a section for "PAGE COLLECTION". Click on the hierarchy icon.
From there, you'll select "Caller Heading" on the left hand side, and the label can be updated on the right hand side.
Hope this helps!
We need to check in action and make changes
https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_declarative_action_definition_list.do%3Fsys_id%3D-1%26sysparm_clear_stack%3Dtrue
Hi @Casey Verhagen You can access SOW from UI Builder and dig into "Record SNC" page, you will see "Contextual sidebar" components, it has used "Record Information SNC" page variant.
Once you will click "Edit Content" it will show all the component used on this page, You will see component called "Caller Heading" , change the header title based on your need.
You can not make changes on existing "Record Information SNC" page variant, you need to copy it and then make the changes .
Attaching screenshot for your reference.
Thanks,
Harsh
Based on the responses and what I've been seeing in videos and other posts, those steps appear to be correct for the SNC Record Page. However in the latest version of "Service Operations Workspace ITSM Applications" (which at the time of posting is 4.1.0), support recommends using the "SRP Record" page. At least this was the case for us because we had run into some issues with page variants after creating a variant and making no changes to the page.
So if you happen to be on this later version of SOW and you are using the SRP Record page, you'll first want to change your application scope to "Service Operations Workspace ITSM Common." Then you would need to create a variant, and then scroll down to where it says "Tab sidebar":
After selecting "Tab sidebar", you'll notice that on the right side of the screen under the "Config" tab that there is a section for "PAGE COLLECTION". Click on the hierarchy icon.
From there, you'll select "Caller Heading" on the left hand side, and the label can be updated on the right hand side.
Hope this helps!
