How to configure Meeting Invitation to Outlook?

[jenny32]

Hi All,

I have been trying to send Meeting Invitation to Outlook. I have created Email Template and import export map ( from Email Templates - ServiceNow Wiki ).I have been able to send an email with "not supported calendar message.ics" file attachment.   When i open that attachment in notepad, the content is same as the template message.

I have used this code in Email Template.

Message Text:

BEGIN:VCALENDAR

PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN

VERSION:2.0  

METHOD:REQUEST

BEGIN:VEVENT

ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}

ORGANIZER:MAILTO:${from}

DTSTART:${dtstart}  

DTEND:${dtend}  

UID:${sys_id}  

DTSTAMP:${dtstamp}  

DESCRIPTION:${u_description}

X-MICROSOFT-CDO-BUSYSTATUS:BUSY  

X-MICROSOFT-DISALLOW-COUNTER:TRUE  

X-SNSYSID:{$sys_id}  

BEGIN:VALARM  

TRIGGER:-PT15M  

ACTION:DISPLAY  

DESCRIPTION:Reminder  

END:VALARM  

END:VEVENT

END:VCALENDAR

In my Email Notification,type is Meeting Invitation.

When i check in Email log(outgoing mail), the body field is empty.

Can anyone tell where i am going wrong?

Thanks,

Jennifer

[Henrik Jutterst]

Bradford, would you happen to know how to name the file when it's being sent to Outlook? The filename is still called "not supported calendar message.ics". Not a bit thing really but looks a bit messy.

Here's what i have in my template:

BEGIN:VCALENDAR

VERSION:2.0

PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN

BEGIN:VEVENT

DTSTAMP:${dtstart}

DTSTART:${dtstart}

DTEND:${dtend}

DESCRIPTION:${description}

STATUS:CONFIRMED

SUMMARY:${short_description}

END:VEVENT

END:VCALENDAR

[Bradford Shelle]

Hey Henrik,

Hrm, "not supported calendar message.ics" usually indicates that something isn't working quite right.

I'd take a quick look over at the article I wrote up and linked earlier again just to double check everything. If that all looks good, then you might need a couple more properties in your iCalendar code (iCalendar properties, not ServiceNow properties). You might need to add a METHOD and then an ORGANIZER and/or some ATTENDEE people as well depending on the METHOD chosen. The article I wrote has some links that talk though the finer points of each different property available in the iCalendar format.

[Henrik Jutterst]

Hi Bradford and thanks for your post on my question.

You actually helped me in another thread with the same question. I think my issue was that I was not using an email template in combination with that I was missing some vcalendar properties (mainly the "ORGANIZER" property). But thanks for the post and help you gave!

[aakanksha]

I am also facing the same issue while trying to send invites on incident table, any leads on this ?

[jenny32]

Hi Aakanksha,

These are the steps I followed:

1) Type sys_impex_map.list in navigation filter and map required fields.

2) Created email template by referring (Email Templates - ServiceNow Wiki).

3) Created email notification.

Make sure the type is "Meeting Invitation" and the option is "Plain Text Only" (the section where it says 'What it will contain').

When I faced the issue "not supported file attachment.ics", I deleted and re-created from the scratch for sending Invitation and it worked. Make sure to give different name from previous one.

Thanks,

Jenny