How to configure MS teams virtual agent response action card notification.

[Pranay Verma]

we have done MS Teams virtual agent integration but we are not getting where we can configure or modify above response action card notification. 

where exactly i can check the configuration of above response card notification.

Please help me out in this. 

[Akash4]

Hello Pranay,

You can achieve this via System Notification > Provider Notification > look for relevant record > update Delivery Channels related list for chat content, select Add multiple option and select Teams in it.

This link explains a little more: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/ta...

Hope this helps!
Regards, Akash
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[Satishkumar B]

Hi @Pranay Verma 
check if this helps:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/ta...

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/co...

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Please Mark it helpful 👍and Accept Solution ✔️! If this helps you to understand.