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How to configure voice message when calling to user via On-Call: Assign by Acknowledgement

Reina Fujita
Tera Contributor

‎08-13-2024 07:31 PM

Hi All,

 

We are using On-Call and twilio integration. We configured the On-Call: Assign by Acknowledgement workflow.

When we receive call from Twilio it is saying like "press any code to execute... ".

I want to calling message like as "incident INCXXX is created and press 1 to assign it to yourself and press 2 to reject". How can we configure that?

 

Thanks,

Reina.

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