I have a catalog item which is a service process that one of our internal groups performs for other org groups. There are 4 tasks, which I made Change tasks because they are actually performing changes on both test and prod systems. Two of these tasks require confirmation/verification on the part of the requester before the task can be closed, so the next workflow activity and task can be created and assigned.
The way I thought about doing this as simple as possible is to have the tech work the change task and keep the state in either work-in-progress or pending and add notes to the parent RITM asking the requester to confirm/verify the changes and reply back with success. The reply would come back through the RITM to the assignment group, who would then mark the change task as closed.
Question is: How do I connect or associate the RITM to the Change task so that it is easy for the techs working the Change tasks to quickly and easily go to the RITM to add their comments for the requester?
This is the Change Task form:
