How to copy Additional commentd from a SCTASK to a RITM?

Jesus Nava
Tera Guru

‎07-28-2022 07:21 AM

Hello experts, please I need your help, I'm trying to use a BR to copy "Additional comments" from a SCTASK to a RITM, I searched different ideas in the community but I am having the following issue:

I'm using this code from this post:

find_real_file.png

https://community.servicenow.com/community?id=community_article&sys_id=6b26c55cdb728550dd886c8e13961928

but the issue is that when I add a comment in "Additional Comments", it gets copied over to the RITM with no problem, but the comment I add in the SCTASK gets duplicated:

find_real_file.png

Is there something I need to modify?

Thank you!

 

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SimonSimon
Giga Sage

‎09-29-2023 07:39 AM

@Jesus Nava were you able to resolve this issue?

 

I see that I'm dealing with the same business rules that you referred to from https://www.servicenow.com/community/itsm-articles/copy-additional-comments-from-ritm-to-sc-task-and... both Step 1 and Step 2.

 

Not sure why the duplicate additional comments are generating.

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