How to copy parent incident comments to child incident and child incident to parent
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08-02-2018 03:10 AM
I am facing issue it's only work one side only .
How to copy parent incident comments to child incident and child incident to parent
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Scripting and Coding
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08-02-2018 03:28 AM
Hello Rajababu,
Two weeks ago I replied to a thread which was about a similar query of yours.
You may review the below topic, follow the shared logic and configure BR which to cover your requirement.
Please take under consideration the fact that duplication of comments may appear. The approach used for its resolution is also described in the below thread:
https://community.servicenow.com/community?id=community_question&sys_id=2bc5e2aadb539f000be6a345ca9619a5
Best Regards,
Georgi Mavrodiev
IT Consultant
Do IT Wise Bulgaria
You may visit us in our Web Site: www.doitwise.com
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08-02-2018 03:28 AM
Hi Rajababu,
Here is a full script provided in the URL, hope you can use and edit accordingly to your requirement. The below one is for one way, you can do the same vise versa. Let me know for any clarification needed for your custom script.
URL - Business rule to copy fields from parent incident to child
Regards, Akash
If my response proves useful, please mark it "Accept as Solution" and "Helpful". This action benefits both the community and me.
