How to create a Custom Event in User Experience Analytics

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Param8
Tera Contributor

‎08-06-2023 05:12 AM

Hello Friends,

 

How to create a Custom Event in User Experience Analytics. Also to modify a existing custom event I would like to know the steps. 

 

Kindly help give a example for both of the use cases and it would be very helpful.

 

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Maik Skoddow
Tera Patron
Tera Patron

‎08-06-2023 05:50 AM

Hi

the support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1121597 answers this question and even provides a video with the demo. But as this article is only available with a support portal login I have attached the video to this answer.

Maik

Customer Driven Events.zip

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Param8
Tera Contributor

‎08-06-2023 06:57 AM

Thanks for your replies Maik. Have few questions further. 

1.  I navigate to the User experience and then dashboard.

Param8_1-1691329948661.png

2. We have list of dashboards as shown below. 

Param8_2-1691330015574.png

 

 

3. I am taking the service-desk-help-desk dash board for this example. Is this built on using UI builder or some other way. How to go the actual page in the background.

Param8_3-1691330118852.png

 

4. In the right bottom I see Top Events. How do I add an new event if required. I think video helps give the background. But still trying to get more about this.

 

Thanks for all your replies so far.

 

 

 

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