Can someone help me with the process of how to create the dropdown in service catalog item. I want the thing to be selected by clicking on dropdown button.
Hi @saipavankot ,
To create a dropdown in a ServiceNow Catalog Item, you can use
1) Select Box variable types // select the reference table with filtered ref Qualifier
- Open the variable you just created.
- Go to the Question Choices related list at the bottom and click New.
- Provide the choice details:
- Text: The label shown to the user
- Value: The technical value stored in the system
- Order: Defines the sequence of this choice in the list (e.g., 100, 200, 300).
- Repeat for every option you want to include
OR
2)Lookup Select Box variable types //From a ref table - you can populate dropdown choices
- Click New and select Lookup Select Box as the Type.
- Fill in the Basics:
- Question: The label visible to users (e.g., "Select a Department").
- Name: The technical name used in scripts.
- Order: Determines the position on the form.
- Configure Type Specifications:
- Lookup from table: Choose the table containing your data (e.g. sys_user_group).
- Lookup value field: Select the field whose value is stored in the database (usually Sys ID).
- Lookup label field(s): Choose the field(s) the user will see in the dropdown (e.g.Name).
- Reference qualifier: Add a filter like active=true to only show relevant records
- Open the variable you just created.
- Go to the Question Choices related list at the bottom and click New.
- Provide the choice details:
- Text: The label shown to the user
- Value: The technical value stored in the system
- Order: Defines the sequence of this choice in the list (e.g., 100, 200, 300).
- Repeat for every option you want to include
