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how to create a report for all subject areas to know how many incidents were Open and closed

velkuruhari
Tera Contributor

Hi

 

How to create a  report for all assignment groups to know how many incidents were open and closed on monthly basis. actually need a count here.

 

Please provide a solution.

 

Thanks 

Pavithra

3 REPLIES 3

Uncle Rob
Kilo Patron

What do you want it to look like?
What have you tried?

Dr Atul G- LNG
Tera Patron

Hi @velkuruhari 

 

You can use Pivot type

AGLearnNGrow_0-1734008767880.png

 

 

or you can sue Trend type / column type reports to get more better resulst. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Hi Sir,

Good Evening !

Thank you for your immediate response. Actually we need count for incident created and closed for all groups on monthly basis for this year. Instead of Active in column , can you please suggest any other field.

 

Thanks

Pavithra