how to create a report for all subject areas to know how many incidents were Open and closed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-12-2024 03:45 AM
Hi
How to create a report for all assignment groups to know how many incidents were open and closed on monthly basis. actually need a count here.
Please provide a solution.
Thanks
Pavithra
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-12-2024 04:53 AM - edited 12-12-2024 04:53 AM
What do you want it to look like?
What have you tried?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-12-2024 05:06 AM
Hi @velkuruhari
You can use Pivot type
or you can sue Trend type / column type reports to get more better resulst.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-13-2024 05:05 AM
Hi Sir,
Good Evening !
Thank you for your immediate response. Actually we need count for incident created and closed for all groups on monthly basis for this year. Instead of Active in column , can you please suggest any other field.
Thanks
Pavithra