Hi,
Navigate to "Create New" module available under Reports Application menu and then follow the steps as mentioned below:
- Under Data Tab Give a Report Name, then Select Source Type as "Table" and select the Table Name as "Incident"
- Under Type Tab select the type of Report as "List"
- Under Configure Tab select the columns you want to display and then use Group By as Number.
- Give a Filter condition as "Short Description CONTAINS "Your Text" and State is New as shown below
The you can navigate to the module called "Scheduled Reports" as shown below and click on the New button if you want to automatically send this report to users.
Fill out the mandate fields like frequency of the report , recipient of the report and select the Report which you created above ans shown below:
Hope this help. Please mark the answer as helpful/correct based on impact.
Regards,
Shloke
Hello brysonelson,
I just create a report with same short descrition .so i get all the short description with count that how many time a incident created with same short description. to check the count of every short description just hover the mouse from the bar u will get the count.
and In Configure Tab just Uncheck the "Show Other" checkbox so you get only that incident which has short description repeated more than 1 . i displayed count on bar itself
I am also attaching the screenshot for your reference.
Please Mark it correct if your work is done by my answer
Thanks
Yash K.Agrawal
