How to Create a Test Step of Open a Record Producer (SP)?

[sl888]

Hi,

I have an issue with creating a test step of Open a Record Producer (SP) where it error out with error summary "FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined". I am in London version. When I read documentation from ServiceNow (https://docs.servicenow.com/bundle/london-application-development/page/administer/auto-test-framewor...) it said that I need to have access on the record producer which I have an admin role and I add role catalog_admin, and catalog_manager, but when I execute the test it still error out.

Please help.

Thank you.

[sl888]

Hi Ankush,

I also tried create a test step for Open REcord Producer (SP) in my developer instance and select the OOTB record producer of videoconferencing. I have the same error that said "FAILURE: Failed to open Catalog Item. Either you don't have access to the Catalog Item or g_form is not defined".

I think I might need to log a HI ticket for this issue.

[Tony Cattoi · Accepted solution]

I had the same error.  To fix it I had to add the new SC Catalog Item widget to the sc_cat_item page.  The page had the old catalog item widget which is now called SC Catalog Item Deprecated on the page.  Once I did that everything worked fine with the automated test.

[sl888]

Hi Tony,

Thank you for your answer. It does fix my issue after updating the widget from Sc Catalog Item Deprecated into SC Catalog Item.

[Mahesh51]

We have a customized item and instead SC Catalog Item Deprecated, we have the customized name 'xxx SC Catalog item', and still I get the g_form error on running it.

[Tony Cattoi]

I believe that the automated test framework currently will only work with the ServiceNow provided widget.