How to Create a Test Step of Open a Record Producer (SP)?

[sl888]

Hi,

I have an issue with creating a test step of Open a Record Producer (SP) where it error out with error summary "FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined". I am in London version. When I read documentation from ServiceNow (https://docs.servicenow.com/bundle/london-application-development/page/administer/auto-test-framewor...) it said that I need to have access on the record producer which I have an admin role and I add role catalog_admin, and catalog_manager, but when I execute the test it still error out.

Please help.

Thank you.

[Nitesh Balusu]

Are you sure opening the record producer you're trying to open has the right roles to open it? It could be more than being an admin sometimes. Have you tried opening another record producer that you have?

Also, instead of serviceportal option, try selecting service catalog and check if you're able to open the same record producer from there.

[sl888]

Hi Nithesh,

I tried with other record producers and got the same error message. I can't try with selecting service catalog as my record producer was not display there. I can't find my record producer in the list as my record producer has catalogs of Facilities Item not Service Catalog in sc_cat_item table. What other roles that I need except for admin to open Facilities record producer?

[Ankush Agrawal]

Hello

There could be a case that you have customized SP widget and hence the upgrade feature of ATF support is not provided on your instance. 

Can you please check if that is the case?

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Best regards

Ankush

[Nitesh Balusu]

I think its how our service portals are customized, I am having a different kind of error, have to investigate or open a HI ticket on it.