How to create a UI action in Service Operations workspace

PRAGHATIESH S
Tera Expert

Hi,

 

I want to create a UI action  "Create Incident" on the RITM table in the service operations workspace.

 

Can anyone one help here.

8 REPLIES 8

Shruti D
Tera Guru

Hello @PRAGHATIESH S 

Please refer the below article:
https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta...

Please Mark Correct  ✔️ if this solves your query and also mark Helpful  👍 if you find my response worthy based on the impact.

Regards,
Shruti



Anand Kumar P
Giga Patron
Giga Patron

Hi @PRAGHATIESH S ,

 

System definition: ui action —> click on new button

 

In workspace tab check the workspace form button checkbox it will enable ui action .

 

https://youtu.be/M4mFgnW8Uhw?si=sHvj2JSijwgf04s0

 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

This video demonstrates how to create a custom UI action on the Service Operations Workspace (SOW). When a user clicks on the UI action they are redirected to a new browser tab and URL of your choice.

Community Alums
Not applicable

Hi @PRAGHATIESH S ,

 

Please refer to the below community post link to achieve the same.

https://www.servicenow.com/community/developer-forum/unable-to-see-workspace-button-in-ui-builder/m-...

 

Ankur Bawiskar
Tera Patron
Tera Patron

@PRAGHATIESH S 

there are lot of OOB UI actions which are there for Service Operations Workspace.

Did you check that?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader