converting email to PDF

Swathi KS · ‎09-04-2025

I have written below script to convert email to PDF and attaching to the respective target it was working fine

But my email body content not fitting to the page in the PDF, please help me on this one.

var html = "<p>" + current.subject + "</p>" + "<br>" + current.body; // you can fetch html body to pass on to the pdf

var result = new sn_pdfgeneratorutils.PDFGenerationAPI().convertToPDF(html, current.target_table, current.instance, 'Original Compliance Notification');

//body of pdf, table where you want to add the pdf, sys_id of the record where you want to add the generated pdf, name of file

action.setRedirect(current);

Rafael Batistot · ‎09-05-2025

Hi @Swathi KS

May this help you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638958

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.

View solution in original post

Bhuvan · ‎09-05-2025

@Swathi KS

See if below helps,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0689606

https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/app-store/dev_portal/API_referenc...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Rafael Batistot · ‎09-05-2025

Hi @Swathi KS

May this help you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638958

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.

Ankur Bawiskar · ‎09-05-2025

@Swathi KS

possibly because of styling.

try this

var html = '<html><head><style>' +
  '@page { margin: 1in; }' +
  'body { font-family: Arial, sans-serif; font-size: 12pt; margin: 0; padding: 0; }' +
  '.content { max-width: 7in; }' +
  '</style></head><body>' +
  '<div class="content">' +
  '<h2>' + current.subject + '</h2>' +
  '<div>' + current.body + '</div>' +
  '</div></body></html>';

var result = new sn_pdfgeneratorutils.PDFGenerationAPI().convertToPDF(html, current.target_table, current.instance, 'Original Compliance Notification');

action.setRedirect(current);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Bhuvan · ‎09-05-2025

@Swathi KS

See if below helps,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0689606

https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/app-store/dev_portal/API_referenc...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan