How to create a workitem (i.e User Story) in Azure DevOps when an user creates a Change request?

[mohandass17]

Hi Team,

I have to create a story in my DevOps when anyone is creating a Service Now Change request. How can we do this? 

Thanks & Regards

Mohan Dass.P

[Mathieu Lepoutr]

Hi 

you can use snow REST API to send the necessary information to your devops system. You can write a script that triggers when a new change request is created and then uses the REST API to create a new story in your devops system. 

In my opinion it is way easier to do this with Exalate, which is an integration tool between snow and devops and will make this very straight-forward.