HI,
Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes - If any of these approvals is no, ticket will close).
- First Software Service request form populated, task assigned to software team to get quote then quote attached to task, SW team close task as "close complete".
- Server team service request form will get launched when the SW Service request task as closed completed. This SR will be prepopulated with the information from its related quote SR, and the quote will be attached.
The Task for software team to Server team Task (if first task is closed complete) to auto update key license information to a CI… THanks.
