How to create an announcement on the portal page to appear on the banner and widget?

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Fredy Voke
Tera Contributor

‎02-03-2025 03:38 AM

I am trying to create a portal announcement in ServiceNow on the Widget and Banner on the portal page.

I created a new announcement completing all the fields on the announcement set up, I saved it and went to the service portal and then refresh the page but the announcement does not seem to come up on the portal page.

I am not sure If I was supposed to do anything else other than creating a new announcement, Please kindly assist,

Thanks.

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Dr Atul G- LNG
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Tera Patron
In response to Fredy Voke

‎02-03-2025 03:46 AM

What is your timezone (user profile)? I can see it must be shown today at 7AM.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Fredy Voke

‎02-03-2025 04:01 AM

CST is 6 AM now, so either make it to 6 AM or wait for 1 hr to see changes.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-03-2025 04:11 AM

@Fredy Voke 

if the date/time has reached then only it will be seen.

To test if announcements are showing up or not try giving correct date/time and select correct user based on timezone.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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