Hello @PRADEEPREDDY GU ,
You can just create a single Notification record, and open it to advanced view and follow this.
1)First Make sure the table is Requested Item since you mention "RITM Number"
2) *Make sure your view is "Advanced" to see the Script condition or "Advanced Condition". And paste this script :
var gmt = new GlideDateTime(); //Local Current date and time
if (gmt >= 17 || gmt <8) {
//Wait for 5 minutes
var seconds = parseInt(10, 10) * 30000;
var start = parseInt(new Date().getTime()) + seconds;
while(start>parseInt(new Date().getTime())) { // do nothing
}
answer = true; // Send notification
}
answer= false; // Do not send notification
Refer to this pic:
3) Under the "Who will receive" Section, in "User/Groups in fields", Select "Requested for".
4) Under the "What it will contain" Section, paste this in your html "Message HTML" field :
Hi ${requested_for.name},
Your request ${number} has been received and is under security review. You will be notified in case of questions or when your request has been approved or rejected.
Please mark as solution and helpful. In order to help others with the same requirement as you. Thank you!
Hello,
1) This is when you trigger your email notification, in this case after you have requested or there is a (RITM) record inserted relative to the items you added in the conditions. You may check if the email has been created by navigating here:
You will see a list of email logs that has been created here. But remember you have a condition where it will send only after "5 minutes" right? So don't expect that it will show up here after you have Triggered it. (Wait for 5 minutes upon trigger then check again)
[I Forgot: You might want to put a Subject on the "What to send" tab, so that you can easily identify your email logs]
1.1) If you have seen the right email that has been triggered, open the record, and in the form you can check, scroll down then click "Preview email".
2) NO, you're using the AND logic for your conditions. You must use the "OR" so that it will trigger either of the items you provided. Like this:
If this helps again please mark as helpful or solutions. Thanks!
Regards,
Zack
Hello @PRADEEPREDDY GU ,
You can just create a single Notification record, and open it to advanced view and follow this.
1)First Make sure the table is Requested Item since you mention "RITM Number"
2) *Make sure your view is "Advanced" to see the Script condition or "Advanced Condition". And paste this script :
var gmt = new GlideDateTime(); //Local Current date and time
if (gmt >= 17 || gmt <8) {
//Wait for 5 minutes
var seconds = parseInt(10, 10) * 30000;
var start = parseInt(new Date().getTime()) + seconds;
while(start>parseInt(new Date().getTime())) { // do nothing
}
answer = true; // Send notification
}
answer= false; // Do not send notification
Refer to this pic:
3) Under the "Who will receive" Section, in "User/Groups in fields", Select "Requested for".
4) Under the "What it will contain" Section, paste this in your html "Message HTML" field :
Hi ${requested_for.name},
Your request ${number} has been received and is under security review. You will be notified in case of questions or when your request has been approved or rejected.
Please mark as solution and helpful. In order to help others with the same requirement as you. Thank you!
Hi ZACK,
PFA...
1.How to know (testing)if it's working or not.
2.I mentioned conditions(once that catalog item )created is this correct or not.
tq's in advacne
Hello,
1) This is when you trigger your email notification, in this case after you have requested or there is a (RITM) record inserted relative to the items you added in the conditions. You may check if the email has been created by navigating here:
You will see a list of email logs that has been created here. But remember you have a condition where it will send only after "5 minutes" right? So don't expect that it will show up here after you have Triggered it. (Wait for 5 minutes upon trigger then check again)
[I Forgot: You might want to put a Subject on the "What to send" tab, so that you can easily identify your email logs]
1.1) If you have seen the right email that has been triggered, open the record, and in the form you can check, scroll down then click "Preview email".
2) NO, you're using the AND logic for your conditions. You must use the "OR" so that it will trigger either of the items you provided. Like this:
If this helps again please mark as helpful or solutions. Thanks!
Regards,
Zack
